Service Advisor – Al Mulla Group

Responsibilities

1. Customer Engagement:

• Greet and welcome customers in a professional and friendly manner.

• Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle’s issues.

• Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.

2. Service Scheduling:

• Schedule appointments for vehicle service, maintenance, and repairs.

• Coordinate with the service department to ensure timely completion of work orders.

• Communicate with customers to keep them informed about the progress of their vehicles.

3. Technical Knowledge:

• Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.

• Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.

• Explain technical information to customers in an understandable manner.

4. Documentation and Record-Keeping:

• Maintain accurate service records, including customer information, service history, and vehicle details.

• Prepare invoices and explain charges to customers.

• Process warranty claims and paperwork efficiently.

5. Customer Satisfaction:

• Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.

• Follow up with customers after service to gather feedback and address any additional needs.

6. Sales and Upselling:

• Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.

• Promote special promotions and service packages to customers.

Job Details

Preferred Candidate

Suite de l’annonce…