Call Center Agent – Nail Station Salon

At Kana Group, we are seeking Call Center Agents to handle inbound and outbound customer interactions to resolve inquiries, book appointments, and provide a high-quality service experience within SLA and company policy.

Core Responsibilities:

• Answer incoming calls and digital queries professionally and efficiently
• Record customer information and issues accurately in CRM
• Follow scripts and escalation procedures appropriately
• Perform outbound follow-ups and reminders when required
• Maintain up-to-date knowledge of services, promotions, and procedures

Daily Tasks:

• Log into systems and review updates or scripts
• Handle inbound and outbound communications
• Record case details and submit closure wrap-up
• Escalate any urgent issues to the team lead

·      Perform other related duties and tasks assigned by the direct manager or senior management.

Working Conditions:

• Environment: Office-based telephony systems
• Shifts: Rotational including weekends/public holidays

Job Details

Preferred Candidate

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