Cafe Supervisor – Alnawadi Holding Company

Purpose:

The Café Supervisor is responsible for overseeing the daily operations of the Platinum Fit café, ensuring high standards of customer service and staff performance. This role supports in leading a motivated team while maintaining a clean, efficient, and welcoming environment that aligns with Platinum Fit’s brand.

Job Description:

• Regular visits to all Platinum Fit Cafe’s branches to monitor operations, ensure compliance with company standards, and provide operational support.

• Visit branches as required to oversee staff performance, resolve operational issues, conduct inspections, and ensure consistency in service quality and customer experience.

• Supervise day-to-day café operations and ensure alignment with company standards.

• Monitor food quality, presentation, and hygiene practices.

• Ensure health and safety regulations are always followed.

• Manage opening/closing inventories.

• Ensure reaching target while keeping staff motivated.

• Handle inventory opening & closing.

• Maintain excellent customer service and handle customer complaints professionally.

• Train team members to maintain customer service excellence.

• Conduct regular analysis of top-selling and underperforming menu items to identify trends and customer preferences.

• Prepare shift schedules and allocate responsibilities.

• Monitor staff performance and provide feedback.

• Implement food safety standards and cleanliness protocols.

• Monitor inventory levels and place orders for supplies as needed.

• Ensure proper storage and handling of all ingredients and products.

• Minimize waste and control costs effectively.

• Assist in preparing daily sales reports and ensure accurate cash handling.

• Work with management to meet sales targets and control expenses.

• Maintain records of stock, sales, and staff attendance.

Job Details

Preferred Candidate

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