Front Office Coordinator – PROCAPITA Management Consulting

The Front Office Coordinator serves as the first point of contact for visitors and callers, ensuring a professional and welcoming front-desk experience. This role also oversees the daily performance and scheduling of drivers and office support staff, including the refreshment/office service team, to ensure smooth and efficient office operations.

Key Duties & Responsibilities:

Front Office Management

• Welcome and assist visitors, providing a professional and courteous experience.
• Answer, screen, and direct incoming calls and emails promptly and professionally.
• Maintain reception area cleanliness, organization, and stock of supplies.
• Coordinate incoming and outgoing mail, couriers, and deliveries.

Administrative Support

• Support office management tasks, including booking meeting rooms, coordinating appointments, and assisting with office events.
• Maintain visitor logs, access cards, and office security protocols.
• Assist in procurement and monitoring of office supplies to ensure adequate stock levels.

Staff Supervision – Drivers & Office Support Team

• Assign daily duties, schedules, and routes for drivers to ensure efficient office transportation support.
• Monitor driver compliance with safety procedures, vehicle maintenance, and company policies.
• Supervise office support staff (refreshments, pantry, or kitchen services) to maintain high standards in meeting rooms and common areas.
• Conduct regular check-ins to ensure service quality and adherence to duties.
• Manage leave requests, shift planning, and basic performance tracking for drivers and support staff.

Other Responsibilities

• Escalate maintenance or facilities issues to the relevant department.
• Provide general administrative assistance to senior management, including the COO.
• Uphold a professional company image at all times.

Job Details

Preferred Candidate

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