Service Advisor

  • Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
  • Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
  • Deals with customer face to face and over the phone
  • Checks that the vehicle documentation is correct
  • Verifies and updates vehicle information on computer
  • Raises job cards and invoices
  • Coordinates with customers to identify and record the fault or services required.
  • Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
  • Books the customer vehicles for services and repairs.
  • Prepares overall progress and invoicing.
  • Arranges the collection and delivery of customer vehicles.

Job Details

Posted Date: 2024-10-13
Job Location: Kuwait
Job Role: Customer Service and Call Center
Company Industry: Automotive Dealership & Distributor

Preferred Candidate

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