Service Advisor
- Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
- Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
- Deals with customer face to face and over the phone
- Checks that the vehicle documentation is correct
- Verifies and updates vehicle information on computer
- Raises job cards and invoices
- Coordinates with customers to identify and record the fault or services required.
- Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
- Books the customer vehicles for services and repairs.
- Prepares overall progress and invoicing.
- Arranges the collection and delivery of customer vehicles.
Job Details
Posted Date: | 2024-10-13 |
Job Location: | Kuwait |
Job Role: | Customer Service and Call Center |
Company Industry: | Automotive Dealership & Distributor |