ServiceNow Developer – Diyar United Company
Key Responsibilities:
- Manage IT service operations, including incident, problem, and change management.
- Configure and maintain ITSM platforms (BMC Remedy, ServiceNow, Cisco Finesse).
- Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices.
- Work closely with IT teams to improve service workflows and automation.
- Generate reports and analytics on service performance and improvements.
- Provide training and documentation for ITSM tools and processes.
- Assist in ISO 20000 & 27001 & SDI compliance efforts.
- Develop and maintain custom ITSM workflows, scripts, and integrations.(Business Rules, Client Scripts, UI Policies, etc).
- Implement automation for incident, change, and problem management.
- Work with REST APIs for Cisco Finesse, BMC Remedy, and other ITSM tools.
- Create custom dashboards and reports for IT service performance.
- Work on RPA (Robotic Process Automation) to optimize IT operations.
- Maintain databases (SQL/NoSQL) for ITSM applications.
- Implement security best practices in ITSM development.
Job Details
| Posted Date: | 2025-10-29 |
| Job Location: | Kuwait – Al Kuwait |
| Job Role: | Information Technology |
| Company Industry: | IT Services |