Sales Coordinator – Shape

The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks and ensuring smooth communication between departments. This position is vital for enhancing customer satisfaction and driving sales growth. The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to problem-solving. As a Sales Coordinator, you will be responsible for coordinating sales activities, maintaining customer relationships, and assisting in the development of sales strategies. Additionally, you will be tasked with holding the phone and monitoring calls and requests to ensure timely responses and effective communication with clients. Fluency in English is a must, and the ability to understand Arabic will be an added advantage, as you will be interacting with a diverse clientele and preparing documentation in both languages.

Responsibilities:

1. Assist the sales team in managing customer accounts and inquiries.
2. Prepare and maintain sales reports and presentations for management.
3. Coordinate sales meetings and ensure all necessary materials are prepared.
4. Manage the order processing and follow up on delivery schedules.
5. Act as a liaison between the sales department and other departments such as marketing and logistics.
6. Monitor sales performance metrics and provide insights for improvement.
7. Support the development of sales strategies and promotional activities.
8. Handle customer complaints and feedback to enhance service quality.
9. Hold the phone and monitor calls and requests to ensure effective communication.
10. Maintain an organized database of customer information and sales leads.

Preferred Candidate:

1. Strong communication and interpersonal skills.
2. Detail-oriented with excellent organizational abilities.
3. Ability to work under pressure and meet deadlines.
4. Proficient in Microsoft Office Suite and CRM software.
5. Fluent in English, both written and spoken.
6. Ability to understand Arabic for effective communication.
7. Team player with a positive attitude.
8. Previous experience in sales support or coordination is a plus.
9. Strong analytical skills to interpret sales data.
10. Customer-focused mindset with a commitment to service excellence.

Job Details

Preferred Candidate

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