Operations Manager – Coffee Chain – PROCAPITA Management Consulting
On behalf of our client, we are seeking an Operations Manager who is responsible for overseeing the end-to-end operations of the coffee chain, ensuring operational excellence, consistency of brand standards, profitability, and people development. The role focuses on SOP development and implementation, succession planning, training & coaching of store teams, and full P&L ownership.
Key Responsibilities
- Develop, review, implement, and continuously improve Standard Operating Procedures (SOPs) across all outlets.
- Ensure consistent execution of operational standards, food safety, quality control, and customer service.
- Conduct regular operational audits and corrective action plans.
- Drive efficiency, cost control, and productivity improvements across stores.
- Design and implement succession planning for key operational and store leadership roles.
- Identify high-potential employees and create structured development plans.
- Build a strong internal pipeline for Store Managers, Area Managers, and key support roles.
- Lead the development and execution of training programs for baristas, supervisors, and store managers.
- Ensure consistent onboarding, skills training, and leadership development across the chain.
- Coach store leadership teams to improve performance, engagement, and accountability.
- Own and manage P&L performance at store and cluster level.
- Monitor sales, COGS, labor costs, and operating expenses to achieve profitability targets.
- Analyze financial reports and implement corrective actions to improve margins and revenue growth.
- Work closely with finance on budgeting, forecasting, and cost optimization initiatives.
- Drive same-store sales growth through operational improvements and customer experience initiatives.
- Support new store openings, including staffing, training, SOP implementation, and launch readiness.
- Collaborate with marketing, supply chain, and HR to support business objectives.
Job Details
| Posted Date: | 2025-12-14 |
| Job Location: | Kuwait – Al Kuwait |
| Job Role: | Management |
| Company Industry: | Business Consultancy Services |
