Client Relationship Officer – SOS HR Solutions

Client Services Officer will be responsible for supporting all client service–related functions within the Client Relationship Department. The role includes maintaining and managing the client database, assisting Client Relationship Managers to ensure all client and prospecting requirements are met, and providing general administrative and operational support to the Head of the Client Relationship Department in matters related to departmental administration and coordination. 1. Coordinate closely with the Data Validation team to resolve client-related administrative issues and inquiries. 2. Receive, welcome, and assist clients and visitors. 3. Execute client-specific service tasks in accordance with approved procedures and service standards and respond to client queries promptly. 4. Verify, update, and support the timely and accurate maintenance of client-level data and records. 5. Perform general administrative and clerical duties, including maintaining organized electronic and physical client files. 6. Prepare, review, and update client-related documents, correspondence, and internal reports. 7. Schedule and coordinate client meetings, appointments, and related arrangements for the Client Relationship Department. 8. Record, compile, and distribute accurate minutes of client and internal meetings when required. 9. Coordinate and provide administrative support to relationship managers and reporting teams as needed. 10. Participate in client-related projects and departmental initiatives where applicable. 11. Participation in project work where applicable. • Excellent customer-service orientation & Relationship building skills • Ability to prioritize and accomplish tasks in a hardhitting environment. • Process development skills, ability to keep work flowing, minimizing problems or delays. • Have a solid understanding of investment management business. • Self-motivated, Team player with a positive attitude. • Works well in a fast-paced environment, while being able to prioritize and meet multiple deadlines. • Strong verbal and written communication skills, with the ability to effectively communicate with internal business groups, clients, prospects, and other external parties. • Proficient in Microsoft Office

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