Call Center Agent – SOS HR Solutions

Key Responsibilities:

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries and provide accurate information about products and services.
• Address customer complaints and resolve issues in a timely manner.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions and update information in the system.
• Escalate complex issues to the concerned department when required.
• Meet daily and monthly call handling and customer service targets.
• Maintain professional communication and a positive attitude at all times.

Job Details

Preferred Candidate

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