System Analyst – SAP PM – Kuwait Steel
– Provide support for SAP PM incidents and service requests
– Provide MM/SD module incidents and service requests
– Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues
– Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues
– Communicate effectively with maintenance, operations, and planning teams to understand business pain points
– Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs
– Identify and propose system or process improvements to enhance maintenance efficiency Should follow the document process and adhere to IT documentation policy
– Gather and document business requirements for minor enhancements and change requests (CRs)
– Configure and test approved changes, ensuring minimal impact on business operations
– Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations
– Maintain up-to-date functional documentation, configuration guides, and test scripts
– Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team
– Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)
– Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs
– Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4HANA)
– Validate the stability of PM functionality after transport movements or system refreshes
Job Details
| Posted Date: | 2026-04-21 |
| Job Location: | Kuwait |
| Job Role: | Information Technology |
