Sr. Information Technology Support/Administrator

We are seeking a highly skilled and experienced Senior Information Technology Support/Administrator to join our dynamic team in Al Kuwait. The ideal candidate will be responsible for overseeing the IT support operations, ensuring that all systems and networks function efficiently and securely. This role demands a proactive approach to problem-solving, excellent communication skills, and the ability to work collaboratively with various departments. The Senior IT Support/Administrator will play a critical role in maintaining the integrity of our IT infrastructure, managing user requests, and implementing new technologies to enhance business operations.

Responsibilities:

1. Manage and maintain the organization’s IT infrastructure, including servers, networks, and hardware, ensuring optimal performance and security.
2. Provide technical support to end-users, addressing hardware and software issues promptly and effectively.
3. Develop and implement IT policies and procedures to enhance security and streamline operations.
4. Monitor system performance and troubleshoot issues, ensuring minimal downtime and disruption to business activities.
5. Coordinate with external vendors for procurement and maintenance of IT equipment and services.
6. Conduct regular training sessions for staff on new technologies and best practices in IT security.
7. Oversee the installation and configuration of new hardware and software, ensuring compatibility with existing systems.
8. Maintain accurate documentation of IT processes, configurations, and troubleshooting steps for future reference.
9. Stay updated on the latest industry trends and technologies to make informed recommendations for system upgrades and improvements.
10. Assist in the planning and execution of IT projects, ensuring they align with organizational goals and objectives.

Preferred Candidate:

1. Proven experience in IT support and administration in a corporate environment, with a strong understanding of networking and system administration.
2. Excellent problem-solving skills, with the ability to diagnose and resolve technical issues quickly.
3. Strong communication and interpersonal skills, capable of working collaboratively with team members and stakeholders.
4. Detail-oriented with a focus on maintaining high standards of quality and accuracy in all tasks.
5. Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
6. Demonstrated leadership skills, with experience mentoring junior IT staff.
7. Strong analytical skills, with the ability to assess complex situations and make sound decisions.
8. Commitment to continuous learning and professional development in the field of information technology.
9. Experience with cloud services and virtualization technologies is a plus.
10. Ability to work independently and take initiative in improving IT processes and systems.

Job Details

Preferred Candidate

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