Service Advisor – Al Babtain Group
Listen to customer to check the vehicles’ technical problems or ordinary service needs, estimate the cost, and allocate appointment for delivery in hospitable and professional manners.
• Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request • Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions. • Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller. • Inform customer about any additional work and obtain his approval if any needed. • Contact customer to inform about completing the repair work and vehicle readiness for receipt. • Ensure of satisfying the customer by doing required repairs on time and within good quality of work. • Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery. • Check and make sure that reception area is clean organize and all facilities (newspaper, coffee machine, PC. etc.) • Available and working properly at the beginning of his shift on daily basis. • Prepare all daily reports required related to repairs orders.
Job Details
| Posted Date: | 2025-10-12 |
| Job Location: | Kuwait – Al Farawaniyah |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other Business Support Services |
