Patient Access Ambassador – Taiba Hospital
Your Impact
- ≥ 95 % first-contact satisfaction rate
- 100 % accuracy in registration & insurance verification
- ≥ 90 % of inquiries resolved at first contact
What you will do
- Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
- Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
- Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
- Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
- Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
- Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
- Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.
How success is measured
- Zero patient-confidentiality breaches
- Service standards met or exceeded
- Timely, error-free registration & scheduling
- Consistent data-entry accuracy
- Positive feedback on professional grooming & communication
Job Details
| Posted Date: | 2025-08-05 |
| Job Location: | Kuwait – Al Kuwait |
