Operations Manager – Trampo Extreme
Operational Management
- Manage the daily operations of leisure & entertainment venues (e.g., trampoline parks, gaming zones, cinemas, bowling, VR, attractions).
- Ensure smooth scheduling, staff allocation, and resource planning.
- Oversee inventory, maintenance, and vendor coordination to ensure seamless operations.
Customer Experience & Service Quality
- Handle escalated customer concerns and resolve issues promptly.
- Develop and implement customer engagement initiatives to enhance loyalty and repeat visits.
Team Leadership
- Lead, train, and motivate a diverse operations team.
- Ensure all staff follow company standards, policies, and SOPs.
- Conduct performance evaluations and develop training plans to build team capability.
Health, Safety & Compliance
- Ensure strict adherence to safety protocols and legal requirements.
- Conduct regular safety inspections across all facilities.
Financial & Business Management
- Manage operational budgets, control costs, and maximize profitability.
- Assist with pricing strategies, promotions, and marketing initiatives to drive sales.
Strategic Development
- Contribute to the development of new entertainment concepts and offerings.
- Recommend improvements to enhance operational efficiency and guest experience.
- Stay updated with industry trends, competitor activities, and emerging technologies.
Qualifications & Experience:
- Bachelor’s degree in Hospitality, Business Administration, Leisure Management, or related field.
- Minimum 5–7 years of experience in leisure, hospitality, theme parks, or entertainment operations, with at least 3 years in a managerial role. (GCC preferred)
- Strong leadership, people management, and communication skills.
- Excellent knowledge of customer service standards and operational best practices.
- Proficiency in budgeting, reporting, and financial analysis.
- Ability to work in a dynamic, high-pressure, and customer-centric environment.
- Fluent in English & Arabic
Job Details
| Posted Date: | 2025-09-11 |
| Job Location: | Kuwait – Al Asimah |
| Job Role: | Management |
Preferred Candidate
| Career Level: | Management |
