Operations Executive – Nail Station Salon

The Operations Executive is responsible for coordinating the day-to-day operational activities of Nail Station Salon to ensure smooth, efficient, and high-quality service delivery across all branches. The role acts as the central point of coordination between salon operations, management, HR, procurement, finance, and external suppliers, ensuring operational standards, compliance, inventory availability, staff scheduling, and customer satisfaction are consistently maintained.

The Operations Executive proactively monitors salon performance, resolves operational issues, implements company procedures, and supports continuous business improvement while maintaining Nail Station’s brand standards and exceptional customer experience.

Key Responsibilities:



Operations Coordination

• Coordinate daily salon operations to ensure uninterrupted business activities.
• Monitor branch performance and ensure operational standards are consistently implemented.
• Support the Operations Manager in executing operational strategies and business objectives.
• Conduct regular branch visits to assess cleanliness, service standards, equipment condition, and compliance.
• Ensure all operational procedures and company policies are followed by salon teams.
• Identify operational inefficiencies and recommend practical improvements.

Branch Support

• Act as the primary liaison between salon branches and Head Office departments.
• Coordinate maintenance requests and ensure timely resolution of facility issues.
• Monitor operational challenges and escalate critical concerns when necessary.
• Support branch teams in resolving day-to-day operational matters efficiently.

Staff Coordination

• Coordinate staff schedules in collaboration with branch supervisors and management.
• Monitor attendance, punctuality, leave coordination, and manpower requirements.
• Assist with onboarding new employees by coordinating uniforms, workstation readiness, and operational orientation.
• Support employee engagement initiatives and ensure staff receive necessary operational updates.
• Coordinate temporary staff allocation between branches based on business requirements.

Inventory & Procurement

• Monitor salon inventory levels to ensure uninterrupted operations.
• Coordinate with Procurement for timely ordering and replenishment of salon products, retail items, consumables, and equipment.
• Track stock movement and assist in reducing wastage through effective inventory control.
• Coordinate stock transfers between branches when required.
• Verify inventory reports and assist in regular stock counts.

Vendor & Facility Management

• Coordinate with external suppliers and service providers regarding maintenance, repairs, equipment servicing, and operational requirements.
• Monitor vendor performance and ensure services are delivered according to agreed standards.
• Follow up on pending maintenance issues until completion.

Quality Assurance

• Monitor customer service standards across all branches.
• Conduct operational audits to ensure compliance with company SOPs.
• Support implementation of quality improvement initiatives.
• Ensure salon presentation, hygiene, and safety standards meet company expectations.
• Follow up on customer complaints and coordinate corrective actions with branch management.

Reporting & Documentation

• Prepare operational reports, branch performance summaries, and activity updates.
• Maintain accurate operational records, maintenance logs, inventory reports, and branch documentation.
• Monitor operational KPIs and identify trends requiring management attention.
• Assist in preparing presentations and reports for management meetings.

Health, Safety & Compliance

• Ensure compliance with Kuwait labor regulations, health and safety requirements, and municipal guidelines.
• Monitor implementation of hygiene protocols throughout all salon locations.
• Support emergency preparedness and workplace safety initiatives.
• Ensure operational documentation remains updated and compliant.

Administrative Support

• Coordinate operational meetings and prepare meeting minutes when required.
• Assist in developing and updating operational policies and procedures.
• Support special operational projects and new branch openings.
• Perform other operational and administrative duties assigned by management.

Job Details

Preferred Candidate

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