MS Dynamics 365 IT Support & Social Media Officer

The IT Support & Social Media Officer is responsible for ensuring the stability and availability of IT systems, ERP support (MS Dynamics 365), reporting, digital marketing activities, social media management, and website/e-commerce operations across head office and branches.

Key Responsibilities

1. IT & Technical Support

• Ensure daily availability and stability of local networks, Wi-Fi, internet, IP phones, and data links across head office and branches.
• Monitor and maintain security cameras, digital screens, fingerprint systems, KNET devices, printers, and scanners.
• Provide first-line support for Microsoft Dynamics 365 (ERP) and Retail POS systems.
• Manage Office 365, Outlook connectivity, and user awareness of spam and security alerts.
• Perform regular hardware, operating system, and software health checks and updates.
• Maintain NAS, file sharing, data access rights, archiving, and backups.
• Coordinate with vendors for printer and hardware maintenance.
• Provide IT support, training, and system setup for staff upon request.

2. ERP, POS & System Support

• Add and maintain items, pricing, promotions, and inventory movements in Dynamics 365.
• Handle posting errors, inventory adjustments, journals, and POS-related issues.
• Support staff with ERP and POS training and troubleshooting.

3. Reporting & Analytics

• Prepare daily, weekly, monthly, and quarterly reports from Dynamics 365, including:
• [ Sales, stock on-hand, inventory aging, staff sales, and voided transactions.
• [ Generate attendance and fingerprint system reports when required.
• [ Prepare digital marketing and social media performance reports (reach, impressions, engagement, clicks, and sales impact).
• [ Track website traffic and Facebook Ads performance.

4. Digital Marketing & E-Marketing

• Follow and execute the approved marketing calendar.
• Research and evaluate local events and marketing opportunities in Kuwait.
• Coordinate with operations for upcoming campaigns and promotions.
• Manage sponsored digital ads, targeting, performance tracking, and optimization.
• Prepare annual marketing calendars aligned with Kuwait official holidays and events.

5. Social Media Management

6. Website & E-Commerce Management

• Update and maintain company websites and e-commerce platforms.
• Monitor stock availability, payment gateways, orders, and system performance.
• Coordinate online orders with operations and print order summaries when needed.
• Update banners, images, products, promotions, and website content.
• Follow up with third-party applications and payment gateways for issues or updates.

Job Details

Preferred Candidate

Suite de l’annonce…