IT Support – Strike A Pose

The IT Support role in Kuwait is essential for maintaining the technological infrastructure of organizations. This position involves providing technical assistance, troubleshooting issues, and ensuring that all IT systems operate efficiently. IT Support professionals play a crucial role in enhancing user experience and minimizing downtime by resolving technical problems promptly. They serve as the first line of defense in addressing IT-related concerns, making their expertise invaluable in today’s technology-driven workplaces.

Responsibilities:

1. Provide technical support to end-users for hardware and software issues.
2. Diagnose and resolve network connectivity problems.
3. Install, configure, and maintain computer systems and peripherals.
4. Assist in the setup and maintenance of servers and network equipment.
5. Document and track support requests using a ticketing system.
6. Train users on new technologies and software applications.
7. Ensure data backup and recovery processes are in place.
8. Monitor system performance and implement necessary upgrades.
9. Collaborate with other IT staff to enhance service delivery.
10. Stay updated on the latest technology trends and best practices.

Preferred Candidate:

1. Strong problem-solving skills and attention to detail.
2. Excellent communication and interpersonal abilities.
3. Ability to work independently and as part of a team.
4. Proactive approach to identifying and resolving issues.
5. Strong organizational skills and ability to manage multiple tasks.
6. Adaptability to changing technologies and environments.
7. Customer-oriented mindset with a focus on user satisfaction.
8. Relevant certifications in IT support or networking.
9. Experience in a similar role or industry.
10. Willingness to work flexible hours as needed.

Job Details

Preferred Candidate

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