Customer Service Representative – Strike A Pose

Ensuring customer satisfaction and loyalty by providing exceptional service and support. The ideal candidate will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills, patience, and a passion for helping others. As a CSR, you will be responsible for managing customer interactions through various channels, including phone, email, and live chat, while maintaining a professional demeanor at all times.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.
2. Resolve customer complaints and issues efficiently and effectively.
3. Provide detailed product information and assistance to customers.
4. Document customer interactions and maintain accurate records.
5. Follow up with customers to ensure their issues are resolved.
6. Collaborate with other departments to enhance customer satisfaction.
7. Stay updated on product knowledge and company policies.
8. Assist in training new customer service representatives.
9. Identify opportunities for process improvements to enhance service delivery.
10. Participate in team meetings and contribute to a positive team environment.

Preferred Candidate:

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-focused mindset.
3. Ability to work in a fast-paced environment and handle multiple tasks.
4. Previous experience in customer service or a related field.
5. Proficiency in using customer service software and tools.
6. Strong attention to detail and organizational skills.
7. Ability to work independently and as part of a team.
8. Willingness to learn and adapt to new challenges.
9. Positive attitude and a passion for helping others.
10. Fluency in both English and Arabic is a plus.

Job Details

Preferred Candidate

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