Customer Care Executive – AlMailem Group
Respond to customer inquiries via phone, email, and chat in both Arabic and English.
Provide accurate information regarding our services, pricing, and appointments.
Address customer complaints and resolve issues promptly to ensure satisfaction.
Translation Support:
Translate customer inquiries, communications, and service documents from Arabic to English and vice
versa, ensuring accuracy and cultural sensitivity.
Work with internal teams to facilitate clear communication for Arabic-speaking clients.
CRM Management:
Utilize CRM to manage customer interactions, track service requests, and maintain customer records.
Log all customer interactions accurately and update records in Bitrix24.
Ensure timely follow-ups and service delivery using the CRM platform.
Coordination & Communication:
Collaborate with service and technical teams to address and ensure smooth service operations.
Proactively communicate with customers about service timelines, costs, and updates.
Develop reports on customer service metrics and provide insights to improve customer satisfaction.
Continuous Improvement:
Stay updated on industry trends, customer service best practices, and Bitrix24 CRM functionalities.
- Identify areas for process improvement to enhance service efficiency and customer satisfaction.
Job Details
| Posted Date: | 2025-01-22 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor |
