Area Manager – Seazen Group

To lead and oversee the operations of multiple restaurant locations, driving sales, increasing

profitability, and achieving operational goals through effective management, strategic decision-

making, and a focus on exceptional customer service.

Key Responsibilities

 Lead and Oversee operations of multiple restaurant locations.

 Develop strategies to drive sales, increase profitability, and achieve operational goals.

 Train, mentor, and support restaurant managers and staff to ensure exceptional customer service

and the achievement of organizational goals.

 Analyze key performance indicators (KPIs) and implement corrective actions.

 Collaborate with the marketing team on promotional campaigns and initiatives.

 Ensure compliance with health and safety regulations and company policies.

 Oversee service recovery and problem resolution promptly and professionally across the outlets.

 Optimize operations for efficiency, set standards, and monitor employee performance.

 Collaborate with senior executives on strategic decisions for expansion and acquisition.

 Drive team performance and implement marketing strategies.

 Review employee performance evaluations and approve necessary changes.

 Support new projects and events to enhance operational excellence.

 Conduct regular audits to ensure brand standards are met and maintained.

 Monitor financial performance, set objectives, and analyze sales levels.

 Implement cost-effective measures to achieve financial targets.

 Proficient in Microsoft Office and other relevant software.

 Develop and implement training programs to enhance staff skills and performance.

 Collaborate with QA team to ensure SOP compliance and continuous improvement.

 Conduct competitor analysis and market studies to stay ahead in the industry.

 Evaluate monthly performance against revenue targets and service goals.

 Forecast monthly sales targets according to current trends and previous year’s data.

 Coordinate with IT to update operational requirements and systems.

 Monitor and analyze guest feedback to enhance customer satisfaction.

 Address operational challenges and implement strategies for improvement.

 Collaborate with CX team to understand guest feedback and retention strategies.

 Review and approve daily transactions and roster schedule.

 Coordinate with the culinary team to develop and update menu offerings.

 Analyze sales data and trends to identify opportunities for revenue growth.

 Undertake sound financial management to ensure stores are profitable and stay within budget and

ahed of financial targets.

 Ensure compliance with the company’s policies and operational guidelines.

 Evaluate branch performance using key metrics and address issues to improve it.

 Implementing cost effective measure in par with the operational profitability of the stores

contrubuting to the Net profit margin ratio.

 Lead and accountable for the pre opening formalities of new outlet.

 Annual Forecasting and budgeting of the branches.

 Oversee and manage overall non-food cost, staff cost, manager controllables, and other operating

costs by analyzing monthly expenditures and implementing cost-effective measures to remain

within budget targets

 To work in coordination with F&B Manager and chalk out requirements for Capex/Opex.

Job Details

Preferred Candidate

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