Technical Support Engineer – Mohamed N. Al Hajery and Sons Co. LTD

Technical Support and Troubleshooting Activities

• Provide technical support to Mohamed Naser Al-Hajery & Sons’ internal users on all desktop systems, including PC and laptop hardware and software, printers, and other peripherals, to ensure timely and effective resolution of all reported problems. 
• Respond to breakdowns and investigate, diagnose, and fix the issue and maintain the record of it. 

IT Infrastructure and Network Support

• Assist with monitoring office PCs and network devices, such as switches and network storage, and provide first-level support and troubleshooting so that all peripherals operate properly. 
• Support and maintain systems including, but not limited to cabling, gateways, routers, switches and interconnecting LAN and WAN communication protocols, testing and fixing faulty equipment, etc. 
• Troubleshoot communications between computers, networks, switches, printers, and other network resources to resolve operational issues and restore services, as well as maintaining and supporting the routers and switches, including upgrades and configuration changes. 

Systems Maintenance and Asset Management

• Maintain computer systems, Desktop Systems, PC, laptops, Hardware, software and telephone systems and surveillance systems and keep them updated and assist users in utilizing IT resources efficiently in accordance with high-quality service standards required. 
• Install, test, configure, and upgrade computers, peripherals, printers, A/V systems, network equipment, and software applications to meet employees’ computing needs. 
• Prepare equipment for employee use, and install or oversee the installation of cables, operating systems, and appropriate software. 
• Maintain records of daily transactions, problems, remedial actions taken, and installation activities; maintain an updated inventory of all hardware and software resources. 

IT Governance, Reporting and Continuous Improvement

• Implement and comply with departmental and company policies and procedures, including applicable IT security standards.  
• Prepare regular reports covering support activities, system performance, and user feedback. Summarize reported problems and remedial actions using the maintained support activity records. 
• Stay updated with the latest technology trends and advancements. 
• Suggest and implement improvements to IT services and support processes. 

Job Details

Preferred Candidate

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