Product Support Engineer – boodai trading

Product Support Engineering, Sales & Marketing of workshop services and Parts. Responsible for

supporting workshop operations, driving sales of spare parts and service contracts, developing new

customer accounts, and generating service and maintenance jobs for the workshop. Acts as the main

point of contact with customers to ensure satisfaction, retention, and revenue growth.

Key Commitment

• Adhere to workshop polices, process, procedures as mentioned on operations polices &

procedures manual and direct manager instructions.

• Ensure that company requirements of equipment/ items are process in most cost effective

and economical and timely manner within the framework of defined company polices

• Provide on cycle –feedback on expired warranties or about to expire warranty of equipment

and highlight the same to direct manager

• Make requisite attempts to handle customer complaints in a prompt and effective manner

and as per company policies and practices and escalate cases to his/her superior if

required.

• Ensure that contracts are duly signed as per company requirements

Reports any change or any non- compliance of products specification or safety issues or

operational progress whenever occurred or whenever requested.

• Support the workshop and service teams by providing accurate information and contributing

to an efficient workflow.

• Achieve the assigned sales and revenue budget.

• Develop new customer accounts and expand the company’s market presence.

• Generate service and maintenance jobs for the workshop through proactive customer

engagement.

• Promote and sell spare parts to meet company sales objectives.

• Continuously seek out and secure new sales opportunities for parts, services, and

maintenance contracts.

• Prepare and submit regular sales reports, including call reports and win/loss analyses, to

track performance and opportunities.

Duties and Essential Job Functions

• Proactively identify and develop sales opportunities for parts and services. This includes

conducting outdoor sales activities, promoting service campaigns, preparing customer

quotations, following up on sales, processing orders, and managing parts delivery andpayments.

• Define a visit plan and conduct regular, systematic visits to customer job sites. During these

visits, inspect machines to identify sales opportunities and provide reliable solutions that

meet customer requirements. Complete a technical report for each machine inspection if its

needed .

• Acquire and maintain accurate customer information in our database, including contacts,

fleet details, hour usage, and visit reports. This ensures all business opportunities and plans

are kept up-to-date.

• Support credit Dept by tracking and collecting customer receivables.

Job Details

Preferred Candidate

Suite de l’annonce…