IT Support

The IT Support role in Hawali, Kuwait, is a vital position within the retail and wholesale sector, ensuring that all technological systems operate smoothly and efficiently. This role is designed for individuals who are passionate about technology and customer service, as they will be the first point of contact for any IT-related issues. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff. This position not only involves troubleshooting and resolving issues but also requires proactive measures to prevent future problems.

Responsibilities:

1. Provide first-line support for IT-related issues, including hardware and software troubleshooting.
2. Install, configure, and maintain computer systems and peripherals for staff.
3. Monitor and maintain network systems to ensure optimal performance.
4. Assist in the implementation of new technologies and upgrades.
5. Document and track issues using a ticketing system to ensure timely resolution.
6. Train staff on new software and hardware as needed.
7. Work with external vendors to resolve complex technical issues.
8. Conduct regular system audits to ensure compliance with company policies.
9. Assist in developing IT policies and procedures to enhance operational efficiency.
10. Provide support for remote employees and ensure they have the necessary tools to work effectively.

Preferred Candidate:

1. Strong analytical and troubleshooting skills.
2. Excellent communication and interpersonal skills.
3. Ability to work independently and as part of a team.
4. Detail-oriented with a focus on quality and accuracy.
5. Proactive attitude towards problem-solving.
6. Ability to manage multiple tasks and prioritize effectively.
7. Willingness to learn and adapt to new technologies.
8. Customer-oriented mindset with a focus on service excellence.
9. Experience in a retail environment is a plus.
10. Strong organizational skills and time management abilities.

Job Details

Preferred Candidate

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