Customer Service Associate – SmartPet

We’re looking for a friendly, organized, and pet-loving Customer Service Associate to join our team in SmartPet Al-Rai shop. In this role, you’ll be the first point of contact for customers, helping schedule grooming appointments, welcoming pets for their services, assisting customers with purchases, and ensuring every client leaves with a smile. This position combines customer service, sales, and pet care coordination.

Key Responsibilities:

• Greet customers warmly and assist them in-person and over the phone.
• Schedule grooming appointments and coordinate with groomers.
• Receive pets for grooming services, ensuring proper intake procedures.
• Answer questions about products, services, and pet care.
• Operate the register and process customer transactions accurately.
• Maintain a clean and organized front desk and retail area.
• Handle customer concerns professionally and find effective solutions.
• Assist in restocking shelves and merchandising products.

Job Details

Preferred Candidate

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