IT Technical Support- Kuwait – Diyar United Company
Accountabilities:
- Provide desktop support to end-users, including troubleshooting hardware and software issues, installing and configuring desktop systems, and resolving connectivity issues.
- Respond to help desk tickets and service requests promptly, escalating issues as needed and ensuring timely resolution within defined SLAs.
- Perform hardware maintenance tasks, including installing, upgrading, and repairing desktop computers, laptops, printers, and other peripherals.
- Install, configure, and update software applications on desktop systems, ensuring compatibility and compliance with organizational policies.
- Provide user training and education on desktop applications, tools, and best practices to enhance end-user productivity and proficiency.
- Document technical solutions, troubleshooting steps, and user interactions accurately and comprehensively in help desk ticketing systems or knowledge bases for future reference.
- Implement and enforce desktop security measures, including antivirus software updates, system patches, and user access controls, to protect against security threats and vulnerabilities.
- Maintain accurate inventory records of desktop hardware, software licenses, and peripherals, tracking asset movements, deployments, and retirements.
- Provide remote desktop support to off-site users, using remote access tools and techniques to troubleshoot and resolve technical issues efficiently.
- Offer hands-on assistance and guidance to end-users, including setting up new workstations, configuring email accounts, and resolving user account issues.
Job Details
Posted Date: | 2024-10-08 |
Job Location: | Kuwait – Al Kuwait |
Job Role: | Information Technology |
Company Industry: | IT Services |